Section One Capital Project - 2072 Words

Section 1 Capitol Project Deborah Kirk University of Phoenix HCS 517 Debra Vaughn April 25, 2016 Many healthcare organizations set goals and objections and write mission statements that reflect the way they want the public to see how healthcare is provided. This is done to guide how their healthcare providers practice daily. In order to meet these goals and objects it is necessary to have in place processes and procedures to ensure the results will be what is expected which is a positive patient experience and outcome. In order for our organization to reach this goal there is a coaching and execution package that will provide step-by-step processes and procedures to ensure that everyone is doing the same thing at the same time†¦show more content†¦Ã‚ ® This coaching and execution package will start by teaching the meaning of the principles. The Nine Principlesâ„ ¢ of service and organizational excellence instills what everyone within and associated with the medical center believe to be the best experience possible. The first principle is to commit to Excellence. Any type of change within an organization requires buy-in from all staff starting at the top of the executive chain. The second principle is to measure the important things. This would be measurement of what the strategic goals have set in place and allows the medical center to keep up with the progress on a monthly basis rather than quarterly. The third principle is to build a culture around service. In order to increase patient or in this case veteran satisfaction all employees will need to learn the process that has been tested and laid out by the Studer Group ®. The process teaches that the process should be the norm and it should become â€Å"hardwired into the organization’s process.† This will require the medical center to put in place scripting for how to communicate. The scripting of behaviors, establishment of teams, teaching service recovery, and the development of performance standards will also enable to medical center to perform excellent care. The fourth principle is to create and develop leaders. The Studer Group ® places great emphasis on developing leaders. So much so that they will provide instructional training to theShow MoreRelatedProject Plan For A Project Management Project1016 Words   |  5 Pagesof Contents 1.0 Instructions 2 1.1 About the Project Change Request 2 1.2 Completing the Project Data Section 3 1.3 Completing the Change Details Section 4 1.4 Completing the Impact Analysis section 6 1.5 Completing the Summary section 6 2.0 Completing the Approvals section 7 2.1 Check Box: 7 1.0 Instructions 1.1 About the Project Change Request A project will undergo changes during some point in the projects lifecycle. 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